Welcome to Pool Wear Shop’s FAQ section! As a premium swimwear retailer catering to competitive swimmers, aqua fitness enthusiasts, and families alike, we’ve compiled answers to your most common questions about our products, delivery, and services.

Product Questions

What types of swimwear do you specialize in?
We specialize in high-performance swimwear including race suits, drag suits, training gear, and aqua aerobics apparel. Our range covers all ages and genders with dedicated collections for competitive swimmers (Junior Race Suits, Female Race Suits), activewear (Female Activewear, GYM-Workout), and accessories (Anti-fog goggles, Ear Plugs).
How do I choose the right size for competition swimwear?
Competition swimwear typically fits tighter than recreational suits. We recommend consulting our detailed size charts (available on each product page) and measuring carefully. For race suits, competitive swimmers often prefer a snug fit for optimal hydrodynamics. If you’re between sizes or unsure, our customer service team (many of whom are former competitive swimmers) can advise.
Do you offer products for water fitness activities?
Absolutely! Our Aqua Aerobics section and Hip Rotation products are specifically designed for water fitness. We also carry drag suits for resistance training and a full range of female activewear perfect for poolside workouts.

Shipping & Delivery

What are my shipping options?
We offer two reliable shipping methods:

Standard Shipping ($12.95 AUD): Via DHL/FedEx (10-15 business days after dispatch) – ideal for competitive swimmers needing gear quickly.
Free Shipping: For orders over $50 AUD via EMS (15-25 business days) – perfect for recreational swimmers planning ahead.
Do you ship internationally?
Yes! We ship worldwide from our Australian warehouse, excluding some Asian and remote areas. All international orders are carefully packed by our team (many of whom are swimmers themselves) to ensure your gear arrives in perfect condition.
How long does order processing take?
We process all orders within 1-2 business days. You’ll receive tracking information once your order is dispatched so you can follow its journey from our Grosvenor warehouse to your pool.

Returns & Exchanges

What’s your return policy?
We stand behind our products but understand that sometimes things don’t work out. You may return unworn, unwashed items with original tags within 15 days of receipt. Please contact our customer service at [email protected] to initiate a return.
What if my swimwear doesn’t fit?
We recommend carefully checking our size guides before ordering. If you need to exchange for a different size, contact us within 15 days of receipt. Note that due to hygiene reasons, we can only accept returns of unworn items with original tags attached.

Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are processed through our encrypted payment system for your security.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.

Still Have Questions?

Our customer service team – many of whom are swimmers themselves – understands the importance of having the right gear when you need it. Email us at [email protected] for personalized assistance with any aspect of your order or our products.

Remember: At Pool Wear Shop, we believe your gear shouldn’t hold you back – and neither should your shopping experience.