Privacy Policy

At Pool Wear Shop (“we”, “us”, or “our”), we are committed to protecting the privacy of competitive swimmers, aqua fitness enthusiasts, and all our valued customers worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.poolwearshop.com or make a purchase from us.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment details when you make a purchase or create an account.
• Transaction Information: Details about purchases you make, including products ordered, sizes, and payment method.
• Technical Data: IP address, browser type, device information, and operating system for website analytics.
• Usage Data: Pages visited, time spent on site, and interaction with our content to improve user experience.
• Communication Data: Records of customer service inquiries and responses.

2. How We Use Your Information

Your information helps us provide the seamless shopping experience competitive swimmers deserve:

• Process orders and deliver swimwear, goggles, and training equipment worldwide
• Provide secure payment processing through our trusted partners (Visa, MasterCard, JCB, PayPal)
• Communicate order confirmations, shipping updates, and customer service responses
• Improve our product offerings and website functionality based on swimmer needs
• Prevent fraud and enhance security of our systems
• Comply with legal obligations and enforce our policies

3. Data Sharing and Disclosure

We value your trust and only share information when necessary:

• Service Providers: With payment processors, shipping carriers, and IT service providers to fulfill orders.
• Legal Compliance: When required by law or to protect our rights and safety.
• Business Transfers: In connection with any merger or sale of company assets.
• Team Orders: With team managers/coaches for bulk purchases, with consent.

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve swimmers globally (excluding some Asian/remote areas), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We implement security measures worthy of your competitive standards:

• Military-grade encryption for all transactions (PCI-DSS compliant)
• Secure storage of customer data with access restrictions
• Regular security audits of our systems
• Employee training on data protection

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain data processing
• Receive your data in a portable format
• Withdraw consent where applicable
• Lodge complaints with data protection authorities

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Like elite swimmers analyze their performance, we use cookies to:

• Remember your preferences and login details
• Analyze website traffic and swimmer behavior
• Improve our marketing to competitive and recreational swimmers

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Children’s Privacy

While we sell junior swimwear and race suits, we don’t knowingly collect personal information from children under 16 without parental consent. Parents may contact us to review or delete their child’s information.

9. Policy Updates

We may update this policy as our business evolves or regulations change. Significant changes will be communicated to our swimming community through our website or email.