Welcome to Pool Wear Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium swimwear and aquatic gear. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Acceptance of Terms

By accessing and using poolwearshop.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and product designs, is the property of Pool Wear Shop and protected by Australian and international copyright laws. Unauthorised use of any content is strictly prohibited.

1.3 User Conduct

You agree to:

  • Use the website only for lawful purposes
  • Not attempt to gain unauthorised access to our systems
  • Not interfere with the website’s operation
  • Provide accurate information when creating accounts or making purchases

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations may occur. If you receive a product that differs significantly from its description, please contact us immediately.

2.2 Product Availability

All items are subject to availability. We reserve the right to discontinue products without notice. If an item becomes unavailable after you place an order, we will notify you and offer alternatives or a refund.

2.3 Age Restrictions

Certain products (such as junior swimwear) are designed specifically for children. By purchasing these items, you confirm the recipient is of appropriate age.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders at our discretion. Order confirmation emails do not constitute acceptance.

3.2 Pricing

All prices are in AUD and inclusive of GST where applicable. We reserve the right to adjust prices at any time, though orders already placed will be honoured at the price quoted.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You warrant that the payment information you provide is accurate and that you are authorised to use the payment method.

3.4 Currency and Taxes

International customers may incur currency conversion fees from their financial institution. You are responsible for any customs duties or import taxes in your country.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and Australian public holidays).

4.2 Shipping Options

We offer:

  • Standard Shipping: $12.95 AUD via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over $50 AUD via EMS (15-25 business days after dispatch)

Delivery times are estimates only. We ship worldwide except to some Asian countries and remote areas.

4.3 Delivery Issues

You must inspect goods upon delivery. Report any damage or shortages within 48 hours by emailing [email protected] with photos of the issue.

5. Returns and Exchanges

5.1 Return Policy

You may return most items within 15 days of receipt if they are:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In original packaging
  • Accompanied by proof of purchase

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Ear Plugs
  • Opened or used Hair & Body Products
  • Custom or special order items (including team suits with custom logos)

5.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days using our Returns Request Template
  2. Wait for return authorization (within 2 business days)
  3. Package items securely with RMA number visible
  4. Ship to: Pool Wear Shop Returns, 54 Hillsdale Road, GROSVENOR, AU 4627

5.4 Refunds and Exchanges

Refunds:

  • Processed to original payment method within 5-7 business days after approval
  • Shipping fees are non-refundable (except for defective items)
  • International refunds issued in AUD may take 7-10 business days to appear

Exchanges:

  • Subject to product availability
  • Standard shipping covered for replacement items
  • Expedited shipping available at additional cost

6. Liability and Disclaimers

6.1 Product Use

Pool Wear Shop products are designed for aquatic activities. You assume all risks associated with product use. We are not liable for:

  • Incorrect product selection
  • Personal injury resulting from product use
  • Any consequential damages

6.2 Website Availability

We strive to maintain website availability but are not liable for any downtime or technical issues beyond our control.

6.3 Limitation of Liability

To the maximum extent permitted by law, Pool Wear Shop’s total liability for any claim related to these Terms or your use of our products shall not exceed the purchase price of the relevant products.

7. Privacy and Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the website after changes constitutes acceptance of the modified Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia. Any disputes shall be subject to the exclusive jurisdiction of Queensland courts.

10. Contact Us

For questions about these Terms or any other inquiries:

Email: [email protected]
Address: 54 Hillsdale Road, GROSVENOR, AU 4627

Thank you for choosing Pool Wear Shop – where performance meets precision in swimwear!